❓ Frequently Asked Questions
Got questions? We’ve got answers—sprout-sized and parent-approved.
🛍️ Orders & Shipping
Where do you ship?
We currently ship across East and Central Africa, with expanding options for international delivery. If your location isn’t listed at checkout, reach out—we’ll do our best to accommodate.
How long does delivery take?
Local orders typically arrive within 1 business days. Regional deliveries may take up to 5 business days depending on location and courier availability.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link via email or SMS. For low-bandwidth users, we also offer WhatsApp updates.
👶 Products & Sizing
Are your products safe for newborns?
Absolutely. We prioritize gentle, non-toxic materials and partner with trusted suppliers. Each product listing includes age recommendations and care instructions.
How do I choose the right size?
Our size guide is available on every product page. If you're unsure, feel free to message us—we’re happy to help you find the perfect fit.
Do you offer gift wrapping?
Yes! You can add gift wrapping at checkout, including personalized notes in English, French, or Swahili.
💳 Payments & Returns
What payment methods do you accept?
We accept Cash on delivery, mobile money (MTN, Airtel), bank transfers, and major cards. For international customers, PayPal and Visa/Mastercard are supported.
Can I return or exchange an item?
Yes—within 3 days of delivery. Items must be unused and in original packaging. Just contact our support team to initiate the process.
Do you offer refunds?
Refunds are issued for eligible returns or in cases of damaged items. We’ll guide you through the steps once you reach out.
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